In these terms and conditions ´The Seller´ means Hair & Beauty Depot and ´The Buyer´ means the purchaser of goods from ´The Seller´ under these terms and conditions.
Hair & Beauty Depot is a trade only supplier. By purchasing products from us you are confirming that you are a qualified Hairdresser, Beauty Therapist or Nail Technician, and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
VAT free discount is available only on special promotion days as displayed on our homepage. Items are subject to availability and while stocks last. Delivery charges are exempt from all VAT Free events.
Our VAT Free equivalent sale means the total payable is the pre-VAT total of the merchandise. You will still be charged VAT, but the total amount you pay is as if we had not charged it. For example, if a product costs £10.00 +VAT the total you pay is £12.00. When we have a VAT Free Sale, we discount the price down to £8.33 +VAT so the total you pay is £10.00, which is the same as the original price, but without the VAT.
Subject to a £20+VAT minimum spend. VAT Free discount does not apply to the delivery charge and will not be applied to products already subject to a price reduction or discount. Some products may be excluded from the offer.
We charge UK VAT at 20% and Ireland VAT at 23% on all orders. All local customs, excise, value added and import taxes are your responsibility and we will not pay these charges.
In addition, we will not be responsible for any costs, fines, taxes or duties incurred as a result of goods being seized outside the United Kingdom. We will not provide any refunds or credit notes in these circumstances.
After 40 days, a surcharge of 4% of the gross amount will be levied on a daily basis.
Free delivery on all UK orders over £50.
For orders under £50, delivery will be charged at £4.95 based on a 2-3 days service.
If the order total at checkout is less than £50 after any discount is applied, you will not qualify for free delivery.
Isle of Wight: £13.65 +VAT
Rural Scotland: £14.75 +VAT
UK Offshore and Channel Islands: £17.95 +VAT
Republic of Ireland: £12.75 +VAT
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands): £16.38 +VAT
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden): £17.38 +VAT
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia): £20.38 +VAT
Europe Zone 4 (Norway & Switzerland): £42.78 +VAT
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items. You will be informed of this before your order is dispatched.
We aim to deliver orders within 1-3 working days (over 95% of orders are dispatched within this time frame) however, stock availability can affect this. Furniture and equipment orders are normally delivered within 2 - 4 weeks, however some items may take up to 6 weeks. You’ll be advised of the estimated delivery date shortly after your order is placed.
Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.
Isle of Wight: 3 days
Rural Scotland: 3 days
UK Offshore and Channel Islands: 3 days
Republic of Ireland: 3 days
Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands): 3-5 days
Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden): 3-7 days
Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia): 4-7 days
Europe Zone 4 (Norway & Switzerland): 3-7 days
Delivery time above is from the date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Applies to UK Mainland orders placed before 3pm (GMT/BST) Monday to Friday, subject to stock availability and any security checks. Excludes Rural Scotland. Delivery to other areas, including Highlands, Islands and Republic of Ireland, may take up to two working days. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture and equipment will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.
Orders placed before 3pm on a Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times, we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.
When purchasing goods for delivery outside the United Kingdom you may be subjected to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.
Prior to despatch, non-standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.
Once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore please check all of the information you have supplied to us is correct and that you are happy with your order before you submit it and proceed for payment.
Claims for loss or damage to goods in transit cannot be accepted unless we are advised within 48 hours of receipt of goods in the case of damage. We will have the goods returned to us and pay the cost of the return shipping if we are informed within the 48 hours. We are must be informed in writing within 14 days of the date of invoice in the case of loss. We will not entertain claims made outside the stated time limits and any loss or damage will be deemed to have occurred after delivery to you.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.
Hair & Beauty Depot reserves the right to refuse service, access to the website, terminate accounts, or cancel orders at our discretion.
All content included on the website is the property of Enfield Distribution Ltd t/a Hair and Beauty Depot or our suppliers. You may not extract or reutilise part of the contents of the website without the written consent of Hair & Beauty Depot.
Hair & Beauty Depot grants you a limited licence to access and make personal use of this website, but not to download or modify it, or any portion of it except with the written consent of Hair & Beauty Depot Ltd. This licence does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller.
Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of Hair & Beauty Depot
You must be registered on our website to write a review. Be sure to rate each product from one to five stars. The rating displayed on the product page reflects an average of all customer submissions. We thank you for sharing your views with us and other customers, however all reviews will be checked before they are posted to the site so please follow our guidelines.
Telephone calls may be monitored or recorded as a training aid for our new staff and with the aim of improving our service to our customers.
In describing the products available on our website we attempt to be as accurate as possible. Hair & Beauty Depot, however, does not warrant that products descriptions or other content of this website is accurate, complete, reliable or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed below.
Hair & Beauty Depot c/o
Professional Solutions in Beauty
Unit 2 553 Victoria Road
When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:
Faulty or incorrectly delivered goods:
Refunds on special ordered items cannot be given unless there is a manufacturing defect or the goods are not as ordered.
Return does not apply in the case of:
This list is not exhaustive and does not affect your statutory rights.
All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute, alternatively, any sum debited to your credit card will be re-credited to your account and we will notify you by e-mail at the address given by you in your registration form. The refund will be made as soon as possible after such notification and in any event within 30 of receipt of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
This guarantee shall not apply to damage caused through fire, accident, misuse, fair wear and tear, neglect, or any attempt at repair or adjustment other than by our Service Department.
Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. Failure to comply with the warranty conditions will invalidate your ability to rely upon the guarantee.
Any faulty items which are still under the manufacturer's warranty must be reported and sent back for inspection before a refund or replacement can be issued. All glass items are specifically excluded from this guarantee. Where a claim on guarantee is made, it must be accompanied by the original receipt of purchase.
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Hair & Beauty Depot reserves the right to terminate immediately your ability to use any of our internet services at any time.
Enfield Distribution Ltd. c/o
Professional Solutions in Beauty
Unit 2 553 Victoria Road
Registered in England and Wales : 08064527 VAT Registration Number 138490985
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
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