Returns Policy

Returns address:

Hair & Beauty Depot
Unit 11 Adrienne Business Centre
Adrienne Ave
Greenford
UB1 2FJ
United Kingdom

When goods have been ordered in error or are not as expected, the Company may agree to their return on the following conditions:

  1. A request must be made to the Company within 7 days of receipt of goods.
  2. The item must be in perfect condition and returned in original packaging carton.
  3. The customer must pay for the return postage and ensure that the returned goods are adequately packed to avoid damage in transit.
  4. If you are unable to send goods back to us, we may arrange a collection; however, the cost will be deducted from any refund due. Collections usually cost around £15+VAT, you may need to pay in advance if the refund due does not cover this. The original delivery charge cannot be refunded.
  5. Any refunds given for returned goods will be subject to a handling charge of £5.00 per item/order, or 10% of the value, whichever is the greater. No refunds will be made in respect of delivery charges levied on the original order.
  6. The appropriate reference number must be quoted on accompanying documentation.
  7. Please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that proof of posting/despatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged goods in transit to us. If products are damaged by you and subsequently returned, no refund will be made.
  8. We refund you on the credit card or debit card used by you to pay.

Faulty or incorrectly delivered goods:

  1. We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery.
  2. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by a proof of purchase will be exchanged for an identical item or refund. Any faulty goods returned more than 30 days of purchase maybe sent for repair or replaced or refunded at our discretion. Where a fault or the cause of a fault is not apparent we reserve the right to send the item for testing before deciding on any action to be taken. This should take no longer than 10 working days, depending on the item.

Special Orders:

  1. Refunds on special ordered items cannot be given unless there is a manufacturing defect or the goods are not as ordered.

Exclusions:

Return does not apply in the case of:

  1. Any custom-made or special order products (including furniture and equipment).
  2. Any product which has a security seal which you have opened or unsealed.
  3. Goods returned not in original packaging and in poor condition.
  4. Any product which, for hygiene purposes, cannot be returned which includes:
    1. cosmetics;
    2. hairbrushes and combs;
    3. hair extensions and hair pieces;
    4. body jewellery, earrings or piercing tools;
    5. foot spas;
    6. scissors and blades;
    7. manicure/pedicure tools

This list is not exhaustive and does not affect your statutory rights.