Delivery Information

Mainland UK

Free delivery on all UK orders over £50.
For orders under £50, delivery will be charged at £4.95 based on a 2-3 days service.
If the order total at checkout is less than £50 after any discount is applied, you will not qualify for free delivery.

Delivery Charges (Offshore)

Isle of Wight: £13.65 +VAT

Rural Scotland: £14.75 +VAT

UK Offshore and Channel Islands: £17.95 +VAT

Republic of Ireland: £12.75 +VAT

Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands): £16.38 +VAT

Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden): £17.38 +VAT

Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia): £20.38 +VAT

Europe Zone 4 (Norway & Switzerland): £42.78 +VAT

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items. You will be informed of this before your order is dispatched.

Delivery Time

We aim to deliver orders within 1-3 working days (over 95% of orders are dispatched within this time frame) however, stock availability can affect this. Furniture and equipment orders are normally delivered within 2 - 4 weeks, however some items may take up to 6 weeks. You’ll be advised of the estimated delivery date shortly after your order is placed.

Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.

Isle of Wight: 3 days

Rural Scotland: 3 days

UK Offshore and Channel Islands: 3 days

Republic of Ireland: 3 days

Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands): 3-5 days

Europe Zone 2 (Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain & Sweden): 3-7 days

Europe Zone 3 (Bulgaria, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia): 4-7 days

Europe Zone 4 (Norway & Switzerland): 3-7 days

Delivery time above is from the date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Next Day Delivery

Applies to UK Mainland orders placed before 3pm (GMT/BST) Monday to Friday, subject to stock availability and any security checks. Excludes Rural Scotland. Delivery to other areas, including Highlands, Islands and Republic of Ireland, may take up to two working days. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture and equipment will not be eligible for this service. Such items will usually state 'special order' before you add them to the basket.

Orders placed before 3pm on a Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.

Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times, we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.

Customs

When purchasing goods for delivery outside the United Kingdom you may be subjected to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.

Force Majeure

The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such Circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

Cancellations

Prior to despatch, non-standard items such as furniture/special order items, cannot be cancelled. Cancellation after despatch cannot be accepted.

Once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore please check all of the information you have supplied to us is correct and that you are happy with your order before you submit it and proceed for payment.

Claims

Claims for loss or damage to goods in transit cannot be accepted unless we are advised within 48 hours of receipt of goods in the case of damage. We will have the goods returned to us and pay the cost of the return shipping if we are informed within the 48 hours. We are must be informed in writing within 14 days of the date of invoice in the case of loss. We will not entertain claims made outside the stated time limits and any loss or damage will be deemed to have occurred after delivery to you.